If you are not satisfied with your product (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.
-Returns must be made within 7 days from date of purchase.
-Damaged items must be returned together with their original box and receipt.
-Kindly inform Customer Service before returning the item otherwise the request will not be processed.
-Please provide the return parcel tracking number for all items.
What about postage charges?
-Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to you together with the product refund amount.
-Please allow 3 working days for this process to be completed.
How can I return my purchase?
-Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
-Please allow 3 working days for your inquiry to be processed.
-To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
-Please allow a minimum of 3 working days from the date we receive your return package.
-Refund will based on customer actual paid
-Final payment to refund, voucher cannot change into cash term
-You can contact our customer service at 1700-81-1484 or email your inquiry to email@example.com
-Our customer service will contact you during working days and hours!