SHIPPING GENERAL

- All parcels from OnlyKorea are shipped from Kuala Lumpur Malaysia.

- Shipping cost is calculated from Kuala Lumpur to the destination area/country.

- While shipping timelines may vary depending on order conditions, orders are generally handed over to the shipping carrier within up to 1-3 working days from order collection completion.

Actual pickup and delivery schedules may vary depending on warehouse conditions and the carrier’s transportation status.

All domestic parcels with be shipped using e-DHL at this moment.

Delivery Failure

1. Lost Parcel

- Customers need to inform us within 14 days after the delivery status has been marked as 'Delivered' but they haven’t received it, so that we can inquire with the shipping company regarding it.
- Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
- A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
- The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.

2. Tax Payment Refusal (Overseas Shipping)

- If customers refused to pay the customs tax, in which we had stated on the “Shipping Notice” that it is a part of customers responsibility, refund is NOT possible in this case.
- Please note that after it is confirmed that customers refuse to pay customs tax until the determined period decided by the shipping company, the whole package will be returned or disposed of, and even when customers change their mind and want to pay it, as it is already too late, refund or redelivery is not possible.

3. Recipient Unreachable

- In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
- Please be aware that refund or redelivery is NOT possible in this case.